Command ServiceNow on Microsoft Teams: New on YellowAnt
ServiceNow is a powerful tool that helps keep track of incidents in the dev cycle. What if you could use ServiceNow on ChatOps in Microsoft Team? This new integration on YellowAnt allows you to do exactly that, without any need to code!
Before we start, make sure YellowAnt and ServiceNow are integrated. Learn how to here.
Once you are in, you can make the following commands through YellowAnt:
- Create Incident
- Get a list of all Incidents
- Get the details of a particular Incident
- Change the Priority of an Incident
- Change the Urgency of an Incident
- Modify the State of an Incident
- Resolve an Incident
- Close an Incident
- Delete an Incident
- Get Webhook ID (for notifications)
Let’s take a spin on a few of these.
Create a ServiceNow Incident through Microsoft Teams
All you need to do is fill in some dialog boxes and voila!
Get a list of your Incidents on ServiceNow
When your team needs to prioritize and plan for Incident Resolution, wouldn’t it be helpful if all your incidents were brought right into your Team Channel? With YellowAnt, you can do it in 1 simple step.
Get details of any incident
If you need details of any incident, you never need to leave your Teams window again. Just paste the sysid, and you’re done!
Update State, Priority or Urgency for your Incident
You can update and track all parameters of your incident using buttons on Teams through YellowAnt.
You can even mark incidents as Resolved on ServiceNow by a simple chat command on YellowAnt.
So what are you waiting for? Optimise your workplace with powerful YellowAnt integrations. Find apps on our marketplace or build your own. Tell us about your experiences with ChatOps in comments below or join the YellowAnt community. Sign up for YellowAnt here.
